Hove Gardens Ltd.
Effective date: 18/9/25
Hove Gardens Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or use our services.
We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.
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1. Data Controller
The data controller responsible for your personal information is:
Hove Gardens Ltd.
48 St Leonards Road, Hove, BN34QS
Email: Dan@hovegardens.com
Phone: 07801290707
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2. Information We Collect
We may collect the following categories of personal data:
• Identity Data: name, title, and contact details.
• Contact Data: email address, telephone number, postal address.
• Project Data: information about your property, garden, and service requirements.
• Financial Data: payment details (processed securely by our payment providers).
• Communications Data: records of correspondence, including email, phone, and contact forms.
• Technical Data: IP address, browser type, operating system, and website usage information (via cookies and analytics).
We do not collect special category data (e.g. health, religion) unless you voluntarily provide it and it is necessary for the performance of our services.
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3. Lawful Basis for Processing
We will only use your personal data when the law allows us to. Our lawful bases for processing include:
• Contractual necessity: to provide quotes, deliver services, and manage your account.
• Legitimate interests: to improve our services, manage enquiries, and promote our business in a balanced and respectful way.
• Legal obligations: to comply with tax, accounting, and regulatory requirements.
• Consent: where you have explicitly agreed (e.g. receiving marketing emails). You may withdraw consent at any time.
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4. How We Use Your Data
We use personal data to:
• Respond to enquiries and provide quotes.
• Carry out landscape gardening, garden room construction, and related services.
• Manage billing, payments, and contracts.
• Communicate project updates and important information.
• Improve our website, services, and client experience.
• Comply with legal and regulatory obligations.
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5. Sharing Your Data
We may share your personal data with:
• Subcontractors and suppliers involved in your project (e.g. electricians, builders, delivery services).
• Professional advisers (accountants, insurers, legal professionals).
• IT and website service providers (hosting, email, analytics).
• Regulators, HMRC, or law enforcement where legally required.
We ensure that all third parties respect your privacy and comply with data protection laws.
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6. International Data Transfers
If any of our service providers transfer personal data outside the UK (e.g. cloud hosting), we ensure appropriate safeguards are in place, such as:
• Adequacy regulations approved by the UK Government, or
• Standard Contractual Clauses approved by the ICO.
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7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
• Ensure the website functions properly.
• Analyse traffic and usage (via tools such as Google Analytics).
• Improve user experience.
You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].
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8. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, tax, and insurance requirements. Typical retention periods are:
• Enquiries and quotes: up to 2 years.
• Client and project records: up to 7 years.
• Financial data: up to 7 years.
After these periods, data is securely deleted or anonymised.
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9. Your Data Protection Rights
Under data protection law, you have the right to:
• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data (the “right to be forgotten”), subject to legal limitations.
• Restrict or object to processing in certain circumstances.
• Data portability: request a copy of your data in a machine-readable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.
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10. Data Security
We have implemented appropriate technical and organisational measures to prevent your personal data from being lost, misused, or accessed without authorisation. Access is restricted to staff, subcontractors, and service providers who need the information for legitimate business purposes.
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11. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.
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12. Automated Decision-Making
We do not use your personal data for automated decision-making or profiling.
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13. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “effective date.”
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14. Contact Us
For questions, concerns, or to exercise your data rights, please contact:
Hove Gardens Ltd.
48 St Leonards Road, Hove, BN34QS
Email: Dan@hovegardens.com
Phone: 07801290707